What is KonnectBot?
KonnectBot is an AI-powered real-time chat tool tailored for sales and support teams, offering 24/7 intelligent responses and seamless human–AI collaboration. Its core capability enables AI to handle routine inquiries instantly, while automatically transferring conversations—with full context—to human agents when needed, eliminating the need for users to restate their issues. It also supports intelligent session routing by department (sales, support, billing) and allows configuring standardized workflows—such as welcome messages, qualification screening, handoffs, and follow-ups—via a visual workflow designer, all without requiring custom engineering. The product offers a free trial and multiple subscription tiers, including an Android mobile app (with no iOS version currently available), and features native WordPress integration along with automatic synchronization of e-commerce order information.
Key features
Intelligent routing of conversations by department (sales, support, billing) ensures customers are always connected to the right subject-matter expert. The platform supports visual workflow design, allowing customization of repetitive processes such as welcome messages, qualification screening, agent handoffs, and follow-ups—without any engineering involvement.
AI provides instant responses to routine inquiries, while complex cases are seamlessly escalated to human agents with full context, enabling smooth transitions without redundant questions. Agents can respond in real time from either the web-based workspace or the Android app, ensuring continuous mobile productivity (the iOS app has not yet been released).
Use cases and audience
Ideal for small and medium-sized businesses in sales and customer service, particularly e-commerce teams using Shopify or WooCommerce.
- AI automatically handles repetitive inquiries like price questions from website visitors, boosting sales conversion rates.
- Intelligently route conversations to the appropriate department based on team roles (such as sales, support, or billing), ensuring customers are connected directly with the right expert.
- Use official Shopify and WooCommerce integrations to check order, product, and shipping information in real time within the chat.
Real-time chat messages from website visitors, Shopify/WooCommerce order data, and team-configured departments and automated workflow rules.
AI-driven instant replies, a multi-channel message aggregation inbox (including website, Facebook, and Instagram), intelligent context-aware conversation handoffs, real-time analytics dashboards, and exportable reports.
Frequently asked questions
Does KonnectBot support multilingual real-time translation?
Supports real-time bilingual live translation; the system automatically detects the language of the visitor’s first message, enabling seamless communication between customer service and visitors.
Is there an iOS mobile app?
Currently available only as an Android mobile app; the iOS app has not yet been released.
How to use
- 01
Visit konnectbot.com to register a free workspace—no credit card required.
- 02
Embed the chat code on your website to enable AI-powered automated responses.
- 03
Configure department routing rules (e.g., sales/support/billing) and automate workflows.
- 04
Team members can handle escalated conversations in real time via the web dashboard or the Android app.
Pricing and availability
Offers four subscription plans: Free ($0), Starter ($24.99/month), Pro ($59/month), and Enterprise ($199/month). The Pro plan includes 5 agents, 50,000 AI messages per month, and in-chat payment functionality. All plans come with a 14-day free trial—no credit card required—and can be canceled at any time.
- Pricing source
- https://konnectbot.com/
- Pricing last updated
- 2026-10-30
Prices and limits may change. Check the official website for current terms.
Official website & sources
Updated on 2026-10-30
