What is Chat Data?
Chat Data goes beyond basic text-based conversations, supporting the creation of complex workflows and autonomous intelligent agents that understand business logic. It has already been deployed in healthcare, customer service, and e-commerce sectors. The platform provides real-time voice calling capabilities, with AI phone agents responding instantly in natural human voices and supporting custom voice integration via ElevenLabs. It also fully accommodates multimodal inputs—including images, audio, video, and files—and offers out-of-the-box integrations with 834 mainstream MCP applications (such as Gmail, Google Calendar, Slack, Notion, GitHub, etc.) and over 10,000 tools, enabling AI agents to seamlessly connect CRM, document management, communication, and operational systems.
Key features
It supports building complex workflows based on natural language prompts and triggering AI actions, balancing dynamic conversational flexibility with process reproducibility. It also enables generating interactive UI elements, charts, and dynamic components in responses, significantly enhancing user experience beyond traditional plain-text Markdown formats.
It supports real-time voice mode, allowing not only natural voice conversations but also enabling users to configure personalized output voices via ElevenLabs. Additionally, it supports text-and-image/file messaging across channels such as WhatsApp, Messenger, and Instagram, and includes a built-in seamless handoff mechanism from AI agents to human customer service representatives.
Use cases and audience
Designed for enterprises requiring customized AI customer service agents, particularly suitable for healthcare, e-commerce, SaaS, and customer support teams.
- It builds chatbots for the medical field, supporting question-and-answer interactions on human and animal medication knowledge. The platform provides pre-trained medical chat models.
- Build multi-channel customer support AI agents, covering platforms such as website chat widgets, WhatsApp, Messenger, Instagram, Telegram, and Line.
- Create AI phone agents with real-time voice interaction capabilities, supporting custom ElevenLabs voices and complying with HIPAA requirements.
It supports uploading files in PDF, TXT, HTML, and DOCX formats, pasting text, handling website links (including crawling protected sites via Cloudflare), as well as multimodal inputs such as images, audio, and video.
It supports rich-media responses including text, interactive UI elements, charts, and dynamic components. Output speech features 519 voices across 152 international regions, and it enables real-time voice calls and multi-channel message push notifications.
Frequently asked questions
Does Chat Data support multimodal input?
Supported. The website chat widget, WhatsApp, Messenger, and Instagram integrations all support image and file chats.
Where is my data physically stored?
The servers are located in Switzerland, with user data physically stored within Swiss territory and hosted on Oracle Cloud infrastructure; file blobs are also stored in Switzerland using Azure Blob Storage services.
How to use
- 01
Upload documents in PDF/TXT/HTML/DOCX formats, paste text, or provide website links for content crawling.
- 02
Construct complex workflows using natural language prompts and configure them to trigger actions by the AI.
- 03
Choose an embedding method: add a chat bubble in the bottom-right corner of your website, use an iframe embed, or integrate via API.
- 04
Configure multimodal input support (images, files) and real-time voice mode, and enable personalized responses for logged-in users.
Benefits and limitations
Benefits
- Highly customizable and flexible platform
- Supports multiple integrations and data sources
- Offers advanced features such as AI-driven operations and dynamic query suggestions
- Provides comprehensive user analytics tools
- Supports multimodal input
- HIPAA compliance for medical chatbots
Limitations
- Some features are available only in premium plans
- The free plan has limited message quotas and training characters
- For users without technical expertise, the setup may be relatively complex.
Official website & sources
Updated on 2026-10-30
